- Developed SAP training for program implementation to current and new employees - Created new hire systems trainings for Global Business Services employees - Launched the Microsoft Data Classification Program for a company-wide document protection initiative

- Organized and developed various training manuals and computer-based trainings - Attended various meetings with supervisors and subject matter experts to obtain program specific information and create needs analysis - Develop end-to-end SAP training including step-by-step instruction and simulation utilized during initial training for all new hires

- Monitor, evaluate, and record training activities for program effectiveness - Organize, develop, and maintain training manuals, guides, course materials, and computer-based training - Attended meetings and seminars to obtain information for use in training programs and continuously informed management of training program status - Trained and launched various high-profile clients (Time Warner Cable, Verizon Wireless, Comcast) - Initiated and maintained company LMS - Managed a team of trainers in various locations including conducting performance evaluations